Frequently Asked Questions

Everything you need to know about shopping with HKGBALLBOOT

Are the football boots sold on HKGBALLBOOT authentic?

Yes, all our football boots and equipment are 100% authentic and sourced directly from authorized brand distributors. We guarantee the quality and legitimacy of every product in our store.

How long does shipping take within Hong Kong?

For local orders within Hong Kong, we typically process and dispatch items within 1-2 business days. Delivery via SF Express usually takes an additional 1-2 days to reach your doorstep or pickup point.

Can I exchange my boots if they do not fit?

We offer size exchanges within 7 days of purchase, provided the boots are in brand new, unworn condition with all original packaging and tags intact. Please contact our support team to initiate an exchange.

What payment methods do you accept?

We accept a wide range of payment options including Credit Cards (Visa/Mastercard), FPS (Faster Payment System), PayMe, and AlipayHK for a seamless checkout experience.

Do you provide advice on choosing the right soleplate for different pitches?

Absolutely. Our product descriptions include recommendations for FG (Firm Ground), AG (Artificial Grass), and HG (Hard Ground) surfaces. If you are unsure, feel free to message us for professional advice based on your playing environment.

Do you offer international shipping outside of Hong Kong?

Yes, we ship to selected international destinations. Shipping costs and delivery timelines vary by country and are calculated automatically at the checkout page.